Case Study: Art deco historic hotel calls on Telephone On Hold

Case Study: Ambassador Hotel Milwaukee

The Ambassador Hotel has been a Milwaukee Landmark since the 1920’s. It’s a modern hotel with old-world charm. Marble floors, elegant bronze elevators, and art deco detailing set the backdrop for a comfortable and trendy stay. Warm hospitality and exceptional service are traditions at the Ambassador Milwaukee Hotel.

“A large part of the initial guest experience occurs by way of the phone,” says John Lindsey, the hotel’s General Manager. “Our phone experience needed to meet our hotel experience.”

Upon contacting the marketing experts at Telephone On Hold, Mr. Lindsey quickly realized the potential for this powerful medium. The goal was set to provide guests with a trendy, informative, and impressive on-hold experience. “We wanted the on- hold to be as impressive as our lobby, because in a lot of ways, it is just as important.”

Approximately one week after consulting with Telephone On Hold, Ambassador Hotel guests were on-hold with a totally renovated telephone experience.

Lindsey and his team were impressed with the results. “The creative and production team at Telephone On Hold did an amazing job! They went above and beyond our expectations. The process was very simple from start to finish and was completed within days of beginning the project! The finished product is exactly what was promised. In addition, the level of professionalism was impressive. Thank you again for the assistance and attention to detail. We look forward to working with Telephone On Hold in the future!”

View the case study here: http://telephoneonhold.com/CaseStudyAmbassadorHotel

Heat up your on-hold

Summer time is for the beach, the pool, and cooling off with lots of ice-cream. It's also a great time to remember to market to your callers. Tell them about your summer specials. Here are some tips and ideas:

- Cool off with our great spa specials... (day-spa)

- Make sure your car is ready for that long summer drive... (automotive repair)

- Are you fully insured for all of your water-toys including boats? (insurance)

- Back to school is almost here (office supplies and retail)

- The summer heat is here - how's your A/C doing? Let's check on it... (HVAC)

- This summer, we encourage you and your family to stay active. Let's discuss ways to keep you feeling your best during the warmer months (Chiropractic office)

Of course, we'll be glad to have our creative department work with your particular business on a strategy that works for your marketing goals and needs.

Give us a call to discuss further!

Happy summer!

What do a lingerie company and a funeral home have in common?

What do a national lingerie company and a funeral home have in common?

They both value and rely on their phone calls. And within five-minutes of each other, they both became new clients of Telephone On Hold this past week. Pretty diverse client base, huh?

Without the telephone they would both be out of business. So, while one will market new sexy-lines of underwear with a sassy voice and the other will discuss a full-range of funeral arrangements with a more solemn tone, they both have a message to communicate, and they both need to do it professionally.

What business are you in? Maybe it's a service, maybe it's a product. Either way, you have a story to tell - a message to communicate.

We joked with the funeral home director about the contrast in clients that we serve. After learning about the lingerie company he said, "Imagine if you sent their system to us by accident - how confused would our callers be?!" We both shared a good laugh.

On-Hold Messaging Association, A trademark of assurance

When looking for a great on-hold messaging provider, be absolutely certain that they are a member of the On-Hold Messaging Association. Look for the logo, check and check the status of their membership.

The attached photo is of the association in St. Louis, at our annual international convention.

TelephoneOnHold.com is proud to be affiliated and an active member of the On Hold Messaging Association (OHMA) – a trademark of assurance organization. This international organization, with members across numerous countries, the organization has a strict admissions policy governed by a board of directors. The purpose of the On Hold M­essaging Association is to:

- Expand the awareness of on-hold messaging as a business marketing essential tool.

- Offer prospective on hold messaging clients a trademark of assurance for a credible, experienced on-hold messaging provider.

- Maintain the highest quality on-hold music and marketing service standards

- Work with other on-hold messaging association members to share ideas and technologies

- Promote strict standards in the on-hold messaging industry regarding ethics, billing and program quality.

Justin Ginsberg, of Telephone On Hold is currently serving a second term on the On Hold Messaging Association’s board of governors. Currently, Ginsberg is chairperson of vendor relations and member services.

The organization meets annually for an international conference. Most recently, this has been held in St. Louis. Previous conferences were held in San Diego, Tampa, Atlanta, San Antonio, New Orleans, and Las Vegas. For more information about the On Hold Messaging Association – visit www.ohma.org

Client of the day

Here's a testimonial we received yesterday from Grant Garl of Fit 'N' Furry Pet Resort & Training Center
Telephone on Hold, Justin in particular, was a pleasure to work with! Early last year I inquired about doing a message on hold. One direct phone call was all it took. Justin took the call and enthusiastically explained what the service is how it works and the cost of three different programs. There was no pressure to buy (greatly appreciated) and he followed up promptly with a personalized e-mail showing me everything he'd told me on the phone. When I did decide to go ahead, about 9 months later, a quick call to Justin was all it took. He remembered me like it was yesterday and picked up right where he'd left off. Then he forwarded me a simple form to fill out and 3 days later I had my little black Message on Hold box to plug into out phone system. After a few back and forth e-mails to create our customized script, choosing the announcer voice and background music I had the completed audio file in my e-mail box. Uploading the file to the black box was simple and it has been running without any problems ever since! I highly recommend Telephone on Hold. I feel like I have made a friend even though I never saw or met him face to face. Anyone reading this is welcome to call me at 707-769-7387, make sure to ask our receptionist to put you on hold for at least a minute (5 if you have time to hear it all) to hear what Telephone on Hold did for us.

Telephone on hold's Call Handler

Telephone On Hold’s Call Handler system will provide a scheduled, promotional message to each of your callers prior to being transferred to your employees. It tracks inbound call volume and will reduce hang-ups and drive sales!

This system will increase your average ticket by 5% or more!
- Sell more pizza specials (if you operate a pizzeria)
- Sell more teeth whitening (a dental office)
- Sell more gift cards (a salon day spa)

The scheduled, highly targeted messages will quickly
generate more revenue for your business. Also, the highly
sophisticated system has a night message, a screen mode,
music and messaging on-hold capabilities and much more!
Plus, it answers multiple lines at once—freeing up your staff!

The system is fully remotely operated from our studio office.

Learn more at www.telephoneonhold.com/callhandler

New logo - what do you think?