Case Study: Ambassador Hotel Milwaukee
The Ambassador Hotel has been a Milwaukee Landmark since the 1920’s. It’s a modern hotel with old-world charm. Marble floors, elegant bronze elevators, and art deco detailing set the backdrop for a comfortable and trendy stay. Warm hospitality and exceptional service are traditions at the Ambassador Milwaukee Hotel.
“A large part of the initial guest experience occurs by way of the phone,” says John Lindsey, the hotel’s General Manager. “Our phone experience needed to meet our hotel experience.”
Upon contacting the marketing experts at Telephone On Hold, Mr. Lindsey quickly realized the potential for this powerful medium. The goal was set to provide guests with a trendy, informative, and impressive on-hold experience. “We wanted the on- hold to be as impressive as our lobby, because in a lot of ways, it is just as important.”
Approximately one week after consulting with Telephone On Hold, Ambassador Hotel guests were on-hold with a totally renovated telephone experience.
Lindsey and his team were impressed with the results. “The creative and production team at Telephone On Hold did an amazing job! They went above and beyond our expectations. The process was very simple from start to finish and was completed within days of beginning the project! The finished product is exactly what was promised. In addition, the level of professionalism was impressive. Thank you again for the assistance and attention to detail. We look forward to working with Telephone On Hold in the future!”
View the case study here: http://telephoneonhold.com/CaseStudyAmbassadorHotel
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